wd189 Privacy
Policy

1. Introduction

This Privacy Policy describes how wd189 ("we", "us", "our") collects, uses, discloses, and protects the personal information of users ("you", "your") who access and use our online sports betting and casino platform located at https://wd189.cam (the "Platform"). By creating an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the Platform and contact us to close your account. This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy.

2. Information We Collect

wd189 collects several categories of personal information from users in order to operate the Platform, comply with legal and regulatory obligations, prevent fraud, and provide customer support. The types of information we collect include:

2.1 Information You Provide Directly

When you register for an account, complete KYC (Know Your Customer) verification, or communicate with our support team, you provide us with the following information:

• Identity Information: Full legal name (as it appears on your Indonesian KTP / National ID Card), date of birth, place of birth, nationality, and government-issued ID number.
• Contact Information: Email address, phone number, and residential address.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers.
• Financial Information: Bank account details (bank name, account holder name, account number), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history (deposits, withdrawals, bet settlements).
• KYC Documentation: Scanned or photographed copies of your Indonesian KTP, proof of address documents (utility bills, bank statements), and proof of payment method ownership.
• Communications: Content of live chat conversations, emails, and support tickets submitted to wd189 customer service.

2.2 Information Collected Automatically

When you access and use the Platform, we automatically collect certain technical and usage information through cookies, server logs, and similar tracking technologies:

• Device Information: IP address, device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bets placed, time spent on the Platform, clickstream data, referral source (how you arrived at the Platform), and timestamps of all activity.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and to tailor content to your region (e.g., displaying BRI Liga 1 odds prominently for Indonesian users).
• Cookies and Tracking Technologies: Session cookies (to maintain your login state), preference cookies (to remember your language and display settings), analytics cookies (to understand how users interact with the Platform), and security cookies (to detect fraudulent activity).

2.3 Information from Third Parties

In limited circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction status, payment method verification, and fraud risk assessments from BCA, BRI, BNI, Mandiri, and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Results of identity checks, age verification, and fraud screening performed by third-party KYC providers contracted by wd189.
• Affiliate Partners: If you arrived at wd189 through an affiliate link, we may receive information about the referring source to properly attribute and compensate our marketing partners.

3. How We Use Your Information

wd189 uses the personal information we collect for the following purposes:

3.1 Account Management and Platform Operation

• To create and maintain your wd189 account
• To authenticate your identity and verify your age (21+ requirement)
• To process deposits, withdrawals, and bet settlements
• To provide customer support and respond to your inquiries
• To personalize your experience on the Platform (e.g., displaying your preferred sports markets, remembering language settings)
• To send you transactional notifications (deposit confirmations, withdrawal status updates, bet settlement notifications)

3.2 Legal and Regulatory Compliance

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• To verify your identity and residential status in Indonesia
• To maintain records required by gambling licenses and regulatory authorities
• To respond to lawful requests from government agencies, law enforcement, or courts
• To enforce our Terms & Conditions and investigate violations

3.3 Fraud Prevention and Security

• To detect and prevent fraudulent activity, collusion, bonus abuse, and account takeover attempts
• To monitor betting patterns for signs of match-fixing, arbitrage, or other prohibited activities
• To protect the integrity of our games and sports betting markets
• To secure the Platform against cyberattacks, unauthorized access, and data breaches

3.4 Marketing and Promotions (With Your Consent)

• To send you promotional offers, bonus announcements, and newsletters only if you have opted in to receive marketing communications
• To display personalized promotions based on your gaming preferences and activity (e.g., showing slot gacor bonuses to frequent slot players, or EPL betting promotions during the English Premier League season)
• You may opt out of marketing emails at any time by clicking the unsubscribe link in any promotional email or by contacting our support team

3.5 Analytics and Platform Improvement

• To analyze how users interact with the Platform and identify areas for improvement
• To understand which games, sports markets, and features are most popular among Indonesian players
• To optimize Platform performance, page load times, and mobile responsiveness
• To develop new features and services based on user feedback and usage patterns

4. How We Share Your Information

wd189 does not sell, rent, or share your personal information with third-party marketers or advertisers. However, we may disclose your information to the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, and other financial institutions that process your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party services that verify your identity, age, and residential status on behalf of wd189.
• Game Providers: Software developers and live casino operators (e.g., Evolution Gaming, Pragmatic Play, NetEnt) who provide the games available on the Platform. These providers may log your gameplay data but are contractually bound to protect your information.
• Cloud Hosting and IT Infrastructure: Secure data centers and cloud service providers that host the Platform and store your data with appropriate security measures.
• Customer Support Tools: Live chat software and ticketing systems used by our support team to respond to your inquiries.

All service providers are contractually required to protect your information, use it only for the purposes specified by wd189, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulatory bodies, or courts if required by law, legal process, or government request, including but not limited to:

• Responding to subpoenas, court orders, or lawful information requests
• Complying with gambling license conditions and regulatory reporting obligations
• Assisting in investigations of suspected illegal activity, fraud, or money laundering
• Protecting the rights, property, or safety of wd189, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified via email and/or a prominent notice on the Platform of any change in ownership or control of your personal data.

5. Data Security

wd189 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology with 256-bit encryption keys — the same level of protection used by major banks.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical security controls, including biometric access systems, 24/7 monitoring, and fire suppression systems.
• Access Controls: Only authorized wd189 personnel with a legitimate business need can access your personal information. All access is logged and audited.
• Password Hashing: Your account password is never stored in plain text. We use cryptographic hashing algorithms to store passwords securely.
• Regular Security Audits: wd189 conducts regular security assessments, penetration testing, and vulnerability scans to identify and remediate potential security risks.
• Employee Training: All wd189 employees with access to personal data receive mandatory training on data protection and security best practices.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

wd189 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Personal and transactional data is retained for the duration of your account's active status plus five (5) years after account closure to comply with anti-money laundering regulations and legal obligations.
• KYC Documentation: Copies of identity documents are retained for a minimum of five (5) years after account closure as required by financial regulations.
• Transaction Records: Deposit, withdrawal, and bet history records are retained for seven (7) years to comply with tax and accounting regulations.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained until you withdraw consent, plus three (3) additional years to demonstrate compliance.
• Correspondence and Support Tickets: Customer support records are retained for three (3) years to assist with dispute resolution and service improvement.

After the applicable retention period expires, your personal information will be securely deleted or anonymized so that it can no longer be associated with you.

7. Your Privacy Rights

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information wd189 holds about you. To exercise this right, contact our support team at [email protected]. We will provide you with a structured copy of your data within thirty (30) days.

7.2 Right to Correction

If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings, or contact our support team for assistance.

7.3 Right to Deletion

You may request deletion of your personal information by closing your account. Note that we are required to retain certain information for legal and regulatory compliance purposes (see Section 6 above). After the applicable retention period expires, your data will be permanently deleted.

7.4 Right to Object to Processing

You have the right to object to certain types of data processing, particularly direct marketing. You can opt out of marketing emails at any time by clicking the unsubscribe link or contacting our support team.

7.5 Right to Data Portability

Upon request, wd189 will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format (e.g., CSV or JSON).

7.6 Right to Withdraw Consent

If we process your personal information based on your consent (e.g., for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing conducted prior to withdrawal.

8. Cookies and Tracking Technologies

wd189 uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file stored on your device that allows us to recognize your browser and remember certain information. Types of cookies we use include:

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as login authentication, account security, and payment processing. You cannot opt out of essential cookies.
• Preference Cookies: Remember your settings and preferences (e.g., language selection, display currency) to provide a more personalized experience.
• Analytics Cookies: Help us understand how users interact with the Platform by collecting anonymous usage data (page views, session duration, navigation paths). We use this data to improve Platform performance and user experience.
• Marketing Cookies: Track your activity across sessions to deliver personalized promotions and measure the effectiveness of our marketing campaigns. You can opt out of marketing cookies through your browser settings or by declining non-essential cookies when you first visit the Platform.

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but this may impact your ability to use certain features of the Platform.

9. Third-Party Links

The wd189 Platform may contain links to third-party websites, services, or social media platforms (e.g., links to live sports streaming providers, payment processor sites, or responsible gaming resources). These third-party sites have their own privacy policies, and wd189 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

wd189 is strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. International Data Transfers

wd189 operates internationally and may transfer your personal information to servers located outside Indonesia for processing and storage. When we transfer data across borders, we ensure that appropriate safeguards are in place, including:

• Transferring data only to countries with adequate data protection laws recognized by international standards
• Using contractual clauses approved by data protection authorities to ensure recipient organizations protect your data in accordance with applicable laws
• Implementing technical and organizational measures to secure data during transfer (e.g., encryption, secure transmission protocols)

By using the Platform, you consent to the transfer of your personal information to jurisdictions outside Indonesia under the safeguards described above.

12. Changes to This Privacy Policy

wd189 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Any changes will be posted on this page with an updated "Last Revised" date at the bottom of the document.

If we make material changes that significantly affect your rights or how we use your personal information, we will notify you via email (to the address associated with your account) and/or by displaying a prominent notice on the Platform. Your continued use of the Platform after such notice constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how wd189 protects your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how wd189 handles your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the wd189 website
• Peak Support Hours: 08:00 – 24:00 WIB (Western Indonesia Time)

For privacy-specific inquiries, including requests to exercise your data rights (access, correction, deletion, portability), please include "Privacy Request" in your subject line to ensure prompt handling.

Last Updated: January 2026
Version: 1.0